Template for legal review. This document is a draft prepared for review by qualified legal counsel before publication. Items marked “Review required” need confirmation. Last updated: to be set on publication.
1. Who we are
This website presents Omnegic ERP, a business management software product. In this policy, “we”, “us” and “our” refer to the operator of the Omnegic ERP website.
Review required: Insert the legal name, registration details and registered address of the entity responsible for this website and for processing personal data.
2. Information we collect
We collect information you choose to provide through our forms, chat assistant or phone line, such as when you book a demo, request pricing or send a message. This may include:
- Your name, business email address and phone number
- Your company name, industry and approximate company size
- Modules of interest, current software and business challenges you describe
- Your preferred contact method and any message you send
3. Chat assistant and phone calls
Our website chat assistant and our phone line are answered by AI assistants. When you use them, the content of your messages or call is processed by an AI service provider so the assistant can reply. If you ask to be contacted, the assistant sends your contact details, a short summary and the conversation transcript to our sales team. Calls to our phone line may be recorded and transcribed, and a log of each call is shared with our sales team so we can follow up. Please do not share sensitive personal information, passwords or payment details in a chat or call.
Review required: Name the AI, telephony and email providers used, confirm whether calls are recorded and for how long recordings and transcripts are kept, and add any call-recording notice required where you operate.
4. Technical information
Like most websites, our hosting provider may automatically process technical information such as IP address, browser type and pages visited in server logs, for security and operation of the site.
Review required: Confirm the hosting provider, server log retention and whether any analytics, advertising or tracking tools will be used. If cookies or analytics are added, update this section and add a cookie notice where required.
5. How we use information
We use the information you submit to:
- Respond to your enquiry and arrange demos or consultations
- Verify the email address you register with and send you a demo link
- Prepare proposals and pricing you request
- Maintain records of our communication with you
- Improve our website and services
Review required: Confirm all purposes, including whether information will be used for marketing communications and how consent for marketing is obtained.
6. Sharing information
We do not sell personal information. We may share information with service providers that help us operate our website and manage enquiries, such as hosting, email or customer relationship management providers, under appropriate obligations.
Review required: List the categories of processors actually used (for example CRM, email or form services) and any international data transfers.
7. Retention
We keep enquiry information only for as long as necessary for the purposes described above, or as required by law.
Review required: Specify retention periods for enquiry and customer records.
8. Security
We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure.
Review required: Describe security measures accurately. Do not reference certifications unless they are held.
9. Your choices and rights
You may ask us to access, correct or delete personal information you have provided, or to stop contacting you, by using the contact details on our contact page.
Review required: Align rights and procedures with applicable law in Pakistan, including any data protection legislation in force at the time of publication, and with the laws of other countries where you market the product.
10. Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a revised date.
11. Contact
For privacy questions, please use the details on our contact page.
Review required: Insert a dedicated privacy contact email address.